About Us Federation of Window Cleaners are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
Federation of Window Cleaners
Summerfield House Harrogate Road Reddish Stockport SK5 6HQ United Kingdom
Phone: 0161 432 8754
Fax: 0161 947 9033
Email: [email protected] .co.uk
Making A Purchase PLEASE NOTE: IF YOU ARE NOT A CURRENT MEMBER YOUR PURCHASE WILL BE SUBJECT TO A 20% SURCHARGE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to UK Pounds or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are charged but will be shipped seperately. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All orders are invoiced at price ruling on date of dispatch. Credit notes are issued in respect of none faulty goods being returned along with a 15% re-stocking charge which will be deducted from your refund.
Non member may not purchase equipment that shows the Logo and will be charged a surcharge of 20% on any other equipment.
Shipping And Handling POSTAGE AND PACKING Discrepancies on deliveries must be reported to the FWC within 3 days of receipt or no claims will be accepted. Only sign for the number of parcels received (undamaged).
Orders under 1 kilo where possible will be sent by Royal Mail. Goods value up to £36.00 would be sent Recorded Delivery as this service insures up to £36.00 of goods, if the order value is more this order will have to be sent Special Delivery.
A £7.70 24 hour service up to 6.00 p.m. on next working day for Orders up to 10 kilo if more than 10 kilos we have to charge for the extra weight.
A £7.70 24 Hour carrier service is offered for orders received by 1.00 p.m. Monday to Thursday NOTE Orders received after 1.00 p.m. will be dispatched the following day on a 24 hour service & on Friday’s by 1.00 p.m. a 72 hour service, however if there is a Bank holiday on the Monday following the Friday you order you order will take 96 hour service. Saturday , Sunday & Bank Holidays are not counted as working day deliveries.
NOTE Regions of Scotland and Overseas (Jersey, Isle of Wight, Isle of Man, Northern Ireland , etc) please telephone for a delivery quote—although regretfully we are unable to offer a 24 hour service for these areas.
If you require goods BEFORE 12 NOON NEXT WORKING DAY This can also be arranged and is subject to a Quotation being obtained by telephone on 0161 432 8754 between 9.00 a.m. and 4.30 p.m.
ORDERS WITH GOODS VALUE OF £200.00 Excluding VAT and post and packing WILL BE CARRIAGE FREE
This offer does not include Regions of Scotland and Overseas (Jersey, Isle of Wight,, Isle of Man , Northern Ireland, Highlands etc.,). Although at the time of quoting, we may agree a discount.
N.B. The free carriage offer does not extend to liquids, poles, cones and heavy duty signs, additionally, any pole over 2.5Metres will incure a handling charge of £15.00 in addition to the £7.70 quoted above.
Important if you require your parcel to be left without a signature for example 'please leave in shed if not in' we must stress that when the couriers have done as per your instruction and the parcel then goes missing this parcel is not insured, this is because we have no signature. So the goods could not be re-sent without you placeing and paying for the order again.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK 20.0% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0161 432 8754 (International +44 0161 432 8754) or fax us on 0161 947 9033 or write to us at Summerfield House Harrogate Road Reddish Stockport SK5 6HQ United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
PLEASE NOTE if you are not a current FWC member you will be subject to an extra 20% Surcharge. Select the contact me for payment details option in the checkout for manual processing. To join the FWC got to http://www.f-w-c.co.uk and click the Join the Federation Link.